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Frequently Asked Questions
1. What payment methods do you accept?
We accept Cash on Delivery and secure online payments.
2. How long does delivery take?
Orders are usually delivered within 3–5 business days.
3. Do you offer Cash on Delivery?
Yes, Cash on Delivery is available on eligible orders.
4. Can I track my order?
Yes, you can track your order using the tracking details we provide.
5. What is your return and exchange policy?
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
Unboxing Video Requirement
To protect both our customers and Shopitarium, customers are required to record a continuous video while opening their parcel.
If you receive a product that is damaged, broken, defective, or physically different from what was ordered, you must provide the unboxing video as proof when submitting a return or replacement request.
6. Can I cancel or change my order?
Yes, you can request changes or cancellation before your order is shipped.
7. How can I contact customer support?
You can contact our customer support through our Contact Us page.







